Your Peace of Mind. Transparent Luxury Travel Security Deposits
Effective Date: April 8th 2024
At The Cruiser Group, we prioritize your peace of mind and the protection of our assets across all our services, including car rentals, villa rentals, yacht charters, hotel bookings, and event bookings. Please review the following guidelines regarding security deposits:
Your booking on our website is not guaranteed until the security deposit has been received. The security deposit is a prerequisite for confirming your reservation.
Car Rentals
Your security deposit amount is based on your insurance policy deductible. If you do not have your insurance, certain vendors may offer insurance to purchase, if the vehicle you selected does not offer insurance to purchase and you do not have personal insurance to use, your reservation will be canceled.
Villa Rentals
Security deposits are a flat fee based on each property and may vary based on the length of stay. Please note that there is also a cleaning fee that may be added to the reservation after booking.
Yacht Charters
A flat fee for a security deposit must be paid to confirm and secure the booking. The security deposit is paid separate from your booking reservation on our website. A concierge team member will contact you with a secured temporary security hold payment link through Stipe, or Zelle.
Please make sure the email we send you is from a thecruisergroup.com email, the concierge team member will also verity over the phone the reservation and details.
The security deposit must be received in full before your booking can be confirmed. Failure to provide the security deposit may result in the cancellation of your reservation.
Once the security deposit has been received, your booking will be finalized, and you will receive confirmation of your reservation.
You will be notified during the booking process that a security deposit is required to guarantee your reservation.
It is essential to complete the security deposit payment promptly to ensure the confirmation of your booking.
Your security deposit will be refunded within a specified timeframe after the completion of your booking, provided that the vehicle, property, vessel, accommodation, or event space is returned or vacated in the condition it was received.
Refunds are subject to our cancellation policy and may take several business days to reflect in your account, depending on your bank and payment method.
This Security Deposit Policy is an integral part of The Cruiser Group’s Terms and Conditions of Services. By making a booking with us, you agree to comply with all policies and terms outlined herein.
Certain vendors listed on our website may have their own security deposit policies. Unless explicitly stated on the listing, vendors should not collect any additional security deposits beyond those specified in our policy.
It is recommended that you review the specific terms and conditions provided by each vendor to understand their policies regarding security deposits. To review these terms please reach out to use directly and our concierge team will provide any information regarding to each vendor listing policy.
Please refer to the specific terms and conditions outlined for each service for more detailed information regarding security deposits. If you have any questions or concerns, please don’t hesitate to contact our customer service team for assistance.
Your understanding and acceptance to our security deposit policy are greatly appreciated and are to be considered accepted when using or booking with The Cruiser Group.