Essential Terms for Secure and Satisfactory Accommodations
Effective Date: May 17, 2024
Welcome to The Cruiser Group! Our Hotel Booking Policy outlines the terms and conditions under which hotel rooms listed on our website are booked. By choosing to book a hotel room through The Cruiser Group, you agree to abide by this policy.
Account Requirement: To manage bookings and access detailed service information, all users must create an account on our website. This centralized account portal allows for efficient booking management, including viewing past reservations and updating personal information.
Hotel Selection: Explore our wide range of hotels and rooms through detailed listings on our website. Each listing includes high-quality images, a list of amenities, precise rates, and the terms and conditions specific to each hotel.
Reservation Inquiry: Should you require additional information or have specific questions before making a reservation, our dedicated inquiry form is available on each listing. Fill out the form, and our customer service team will promptly respond with the necessary details and assist you in the booking process.
Online Booking: After choosing your hotel and dates, finalize your booking by completing our secure online payment process. Initial payments are considered a soft hold and are subject to confirmation based on hotel availability.
Booking Confirmation: Upon successful booking, you will receive a detailed confirmation email outlining your reservation details, including dates, times, hotel address, and any specific instructions or conditions related to your stay.
Pre-service Communication: Prior to your arrival, a representative from The Cruiser Group will contact you to confirm all details, discuss final rates, and address any special requests or requirements you may have.
Check-In: The standard check-in time is set by each hotel and is specified on each hotel listing. Early check-in requests are subject to availability and may incur additional charges.
Check-Out: The standard check-out time is set by each hotel and is specified on each listing. Late check-out requests are subject to availability and may incur additional charges.
Identification: Guests may be required to present a valid government-issued photo ID and the credit card used for booking upon check-in.
Room Changes: If you need to change your room after check-in, please contact the hotel’s front desk. Room changes are subject to availability and may incur additional charges.
Upgrades: Room upgrades may be available upon request and are subject to availability and additional charges. Please inquire at the time of booking or check-in.
Secure Payments: We ensure the security of your payments through advanced encryption methods. Acceptable payment options include credit cards and other secure online payment methods as specified on our website.
Deposits: A deposit amount, specified on each hotel’s listing, may be required to secure your reservation. This deposit protects both the hotel and the guest, ensuring commitment to the booking agreement.
Final Payment: The final payment for the booking must be made as per the hotel’s policy, which will be outlined during the booking process.
Purpose and Occupancy: All hotel rooms are intended for accommodation purposes only. Guests must adhere to the occupancy limits specified in the hotel listing to avoid penalties or termination of the booking agreement.
Guest Responsibilities: Guests are expected to treat the hotel room with care and respect. Maintain cleanliness, report any damages immediately, and adhere to all hotel rules. Engaging in illegal activities, hosting parties without permission, and causing disturbances are strictly prohibited and may result in immediate eviction without refund.
Rules: Each hotel may have its own set of rules, including but not limited to smoking policies, pet policies, and noise restrictions. These will be communicated at the time of booking or check-in.
Smoking: Smoking policies vary by hotel. Please check the specific hotel’s smoking policy at the time of booking. Violation of smoking policies may result in fines and cleaning fees.
Pets: Pet policies vary by hotel. Please check the specific hotel’s pet policy at the time of booking. Unauthorized pets may result in additional charges or eviction.
Emergency Contact: In case of an emergency during your stay, contact the hotel’s front desk or local emergency services.
Customer Support: For assistance before, during, or after your stay, our customer service team is available at +1 (786) 322-5880. We are here to help with any issues or concerns you may have.
Recommendation: We recommend purchasing travel insurance to cover any unexpected events that may affect your travel plans. Travel insurance can provide coverage for trip cancellations, medical emergencies, and other unforeseen circumstances.
Personal Information: The Cruiser Group is committed to protecting your privacy. We collect and process your personal information in accordance with our Privacy Policy. By making a booking, you consent to the collection and use of your information as outlined in our Privacy Policy.
Third-Party Sharing: Your information may be shared with third-party service providers to facilitate your booking and stay. This includes sharing information with the hotel for reservation purposes.
Accessible Rooms: Some hotels offer rooms with accessibility features for guests with disabilities. Please specify your requirements at the time of booking to ensure suitable accommodations.
Facility Accessibility: Information regarding the accessibility of hotel facilities (e.g., entrances, common areas) will be provided in the hotel listing or upon request.
Promotional Offers: Any promotional offers or discounts are subject to specific terms and conditions. These terms will be outlined in the offer details and must be adhered to.
Discount Codes: If you have a discount code, it must be entered at the time of booking. Discount codes cannot be applied retroactively.
Guest Reviews: After your stay, you may be invited to leave a review of your experience. Your feedback helps us improve our services and provides valuable information for future guests.
Content Guidelines: Reviews must adhere to our content guidelines, which prohibit offensive language, personal attacks, and inappropriate content. We reserve the right to remove reviews that do not comply with these guidelines.
Collection and Refund: A security deposit may be required at the time of booking. This deposit will be fully refunded after your stay, provided the hotel room is left in the same condition as found. Any damages or missing items may result in partial or full forfeiture of the deposit.
Vendor Listings: Our policy standardizes security deposit requirements across all listings. Exceptions must be clearly stated, and no additional deposits are to be collected without prior agreement from The Cruiser Group.
Managing Your Booking: Through your online account, you can make modifications to your booking, adjust dates, or cancel according to the hotel-specific cancellation policy.
Cancellation Policy: The terms of cancellation, including deadlines for full or partial refunds and applicable fees, are clearly outlined during the booking process and reiterated in your confirmation email.
Accommodations for Special Needs: We are committed to accommodating special needs such as accessibility requirements, dietary restrictions, or other specific requests. Discuss your needs with our customer service team at the time of booking.
Additional Services: Enhance your stay with additional services like catering, transportation, or guided tours. Availability and pricing details for these services can be discussed and arranged during the booking process or prior to your arrival.
Limitations of Liability: The Cruiser Group assumes no responsibility for personal injuries, theft, or damage to personal property incurred during your stay. The renter uses the hotel room at their own risk.
Indemnification: Guests agree to indemnify and hold harmless The Cruiser Group and hotel vendors from any claims, liabilities, damages, or costs arising from their use of the booked hotel rooms.
Arbitration: Any disputes related to the booking agreement or stay will be settled through binding arbitration in the jurisdiction specified in the Terms of Service, providing a fair and expedient resolution mechanism.
Updates: Changes to this policy may occur over time. These changes will be communicated via our website and direct notifications to registered users, ensuring all parties are informed and compliant with the latest terms.
Unforeseen Events: The Cruiser Group is not liable for any loss or damage arising from events beyond our reasonable control, including but not limited to natural disasters, acts of terrorism, and government regulations. In such cases, we will work with you and the hotel to address the situation appropriately.
Jurisdiction: This policy and any disputes arising from it are governed by the laws of Florida, USA. By booking through The Cruiser Group, you agree to submit to the jurisdiction of the courts located in Miami Dade Florida, USA for the resolution of any disputes.
Your understanding and acceptance of our booking policy are greatly appreciated and are considered accepted when using or booking with The Cruiser Group.